The greatest strength of the MAAG Group is to understand the customer needs, to advise them and to find the best solution together with them. When developing new products or designing complex systems, the focus is always on the customer and their specific needs. Using Voice of the Customer, we gather valuable knowledge that helps us to shape our organization more efficiently, develop better products and services, and thus offer the customer the perfect solution for their application.
With five test and development centers for testing new plastics and applications, we stand by our customers as an innovation partner in polymer production. Together with the customer, MAAG Group determines the best component variants in order to optimize the process and the required performance criteria in line with the customer’s needs before purchasing new equipment.
Julia Ramge, Process Engineer at MAAG Group Test Center in Grossostheim, Germany, is sharing her experiences:
“One customer produces strand pellets and is dealing with a very high dust level. During tests in our test center, we discovered that by adjusting the strand speed and pellet size the cutting temperature was increased by several degrees. With this small change, the dust content was reduced by nearly half.”
Another customer processes a wide range of highly filled compounds and masterbatch on an underwater pelletizer. With the existing centrifugal dryer, the pellets of some formulations are almost completely broken after the dryer. This results in high levels of dust, clogged screens, poor pellet quality and significant plant downtime. By replacing the centrifugal dryer with a DURO belt dryer, in which the pellets are exposed to almost no mechanical stress, this problem was solved. The downtime for cleaning was significantly reduced and a higher plant availability was achieved.
The best examples of our solution-oriented work:
For many years, our customer has produced technical profiles for construction and industrial companies all over the world. Recently, an extrusion solution was required for extremely small plastic profiles; just as wide as two adjacent toothpicks. Even the most sophisticated extruders were reaching their technical limits with this application. MAAG Group successfully solved the problem with a customized system solution involving the use of an extrex gear pump configured specifically for the application.
A Nuremberg based recycling company specializing in styrene-based thermoplastics required a filter with high throughput along with high filtration performance and reliable, continuous availability over long running times. Because the customer produces recycled compounds for premium applications, the filter must reliably separate impurities with minimal melt loss.
MAAG Group met these demanding requirements with the ERF 350 self-cleaning high-performance filter.
Voice of the Customer
Let us also find the perfect solution for your application!
Visit us in Recycling Hall 9 at booth A02. We look forward to presenting our INNOVATIONS to you in person!